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Online dating safety

  • Only send messages to people you are interested in getting to know
  • Be friendly and kind to others
  • Keep dialogue on the dating website until you have built rapport
  • Be yourself – imperfections and all
  • Report any concerns to our moderators
  • Respect others’ opinions and decisions
  • Consult our Customer Care team for advice
  • Don’t ‘spam’ a number of people with the same message
  • Don’t be rude, lewd or offensive
  • Don’t exchange contact details on a dating site until you’re ready to meet
  • Don’t use fake, outdated or modified photos
  • Don’t stand for abuse
  • Don’t provoke or harass people
  • Don’t respond harshly to rejection

To read more about our Dating Safety Tips click here .

Safety advice
Dating is fun but to ensure you do it in the safest way possible we have put together some golden rules to help you get the most out of your online dating journey.

  • Never give money. If someone you are communicating with on a dating website asks you for money or your bank details they are likely to be a scammer. Read more about scammers here .
    If you have experienced monetary fraud on a dating site, report it to Action Fraud via their reporting tool here .
  • Don’t give out your number. Wait until you know someone a little better before you share your contact details. If someone asks for your number straight away, politely decline.
  • Report unwarranted behaviour. If you encounter a suspicious member on a dating site or someone has been rude to you, do not hesitate to report them to the Customer Care team using the report buttons on their profile or a message. How to report someone .
  • Meet in a public place. When you meet another Match member for the first time, do it in a public place like a bar or a café. Do not go to their home and do not give them your address.
  • Arrange your own transport. Don’t let your date pick you up from your home on your first meeting. Check the time of the last train/bus/tube.
  • Tell a friend. Inform someone you know and trust that you are going on a date and give them details of where you are going.
  • Stay connected. Make sure your phone is charged before your date.
  • Take action. If you have encountered an incident of a serious nature call the police straight away and report your experience to Match on 020 305 96 494, or by email .
  • For further advice regarding your safety click here .

Our Customer Care team works hard to protect our members while keeping the site relaxed and enjoyable. To ensure that you have the safest experience, use your best judgement when dating.

Dating blog

Get dating advice and anecdotes from our very own Match bloggers on all things relationships! Our writers explore and prepare you for the thoughts and feelings we all experience on our dating journey to keep things fun and interesting. Check out some of our favourites:

Keep up to date with all the latest articles over at the Match dating blog and make sure you’re as ready to start meeting new people!

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Privacy: The information you provide will be used by Match.com International Limited and/or DatingDirect.com Limited, Meetic’s group companies (by which we mean Meetic, any parent company of Meetic, and any subsidiaries of Meetic or its parent company), and their service providers located within and outside of the European Union (described herein as, the “Meetic Group”) in order to provide you with access to the Meetic Services. You may access or request access to information concerning you in order to have it modified, deleted or to forbid any further use of it by us in the dedicated “My Account” section of Match or by using the contact details provided in the Terms of Use. Some information, comments or content (e.g. photographs, video, profile, lifestyle) that you optionally provide may possibly, under your own responsibility and on your own initiative, reveal your ethnic origin, nationality, religion and/or sexual orientation. By providing such optional information, you confirm your intention and, consequently, expressly consent to, and take sole responsibility for, the processing of this mentioned “sensitive” data by us and our group companies, and their service providers located within and outside of the European Union. We will process and protect the information you provide to us in accordance with your privacy choices and the Terms of Use.

For any complaints and enquiries you may contact us here. If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at http://ec.europa.eu/odr. Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.

We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK. The ODA Code of Practice is binding on members of the Association.

As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.

The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies. The ODA monitors enquiry and complaint levels and the issues complained about. It can intervene if it sees worrying trends or serious matters of concern.

Further information about ODA can be found here. A link to our customer service arrangements is provided here .

** Category information - 100 mystery shops carried out by TNS May-July 2014. For more information visit www.csoy.co.uk